Refund & Returns Policy

Quick summary

In short: unused parts in their original packaging can be returned within 7 days of delivery. Once we receive and inspect the item, refunds are issued within 14 business days. A few categories (listed below) cannot be returned once used, installed or ordered specially — and if an item arrives damaged or is not what you ordered, contact us within 48 hours and we will make it right at no cost to you.

1. Cancelling an order

• Before dispatch: you can cancel for a full refund, including any shipping you paid. Contact us as soon as possible with your order number (it starts with CW) — WhatsApp or email is fastest.
• After dispatch: the order is with the courier and can no longer be cancelled. You can refuse delivery or return it once it arrives, and our standard returns rules below apply. Return postage is your cost unless the item is damaged or incorrect.
• Unpaid orders: an order that was started but never paid is cancelled automatically and nothing is charged. If you left the payment page, your cart is still saved.
• Special orders and custom parts: once we have placed the supplier order for a part we do not keep in stock, it can no longer be cancelled. We will always confirm before ordering.

2. Returning an item

You may return an item for a refund within 7 days of delivery if all of the following are true:

• you have asked us for a return authorisation before sending it back;
• the part is unused, unmodified and not fitted — no marks from a spanner, socket, clamp or torque wrench;
• it is in its original packaging with all seals, labels, brackets, bolts and instructions included;
• you can show proof of purchase (order number or invoice); and
• it is not in one of the excluded categories in section 3.

Every item is checked against our dispatch photos on arrival. Items that have been fitted, disassembled, repainted, drilled, wired in, or that come back missing hardware, may be refused, or refunded in part at our discretion.

3. What cannot be returned

The following are not eligible for a change-of-mind refund, unless they arrived damaged or faulty:

• electrical and electronic parts that have been connected or powered up (ECUs, sensors, coils, modules, injectors, alternators, starters, lighting and audio);
• special-order parts, custom-made items, and items ordered at your request that we do not normally stock;
• fluids, oils, coolants, additives, cleaning chemicals and aerosols — once opened or the seal is broken;
• software, files, licence keys and calibration/tune data;
• gaskets, sealants, bearings, fasteners and other parts that show any sign of fitment;
• labour, fitting, machining and diagnostic time that has already been carried out; and
• sales, clearance and “as is / no warranty” items, which are marked as such on the product page.

4. Damaged, defective or wrong item

If your parcel arrives damaged, or you received the wrong part, tell us within 48 hours of delivery so we can fix it quickly. Please keep the packaging until the claim is settled.

1. Message us with your order number, a description of the problem, and clear photos of the item and the outer box (including any courier damage labels).
2. Do not fit the part. Fitting a damaged or incorrect part can cause further damage that we cannot be responsible for.
3. We will confirm the correct part, arrange a replacement or refund, and cover the return postage.

Courier damage must be reported to us within 48 hours so that we can lodge the claim with the courier on time — claims made after this window may not be accepted by the courier.

5. How to start a return

1. Contact us with your order number and the reason for the return — WhatsApp +60 11-1132 4543 or email admin@takdirautospecialist.com.
2. We will send you a return reference and the correct return address. Please do not ship anything back before you receive it — unauthorised returns cannot be matched to your order.
3. Pack the item securely (in its original packaging where possible), write the return reference on the outside, and send it with a trackable courier. Keep the tracking receipt.
4. We inspect the item on arrival and let you know the outcome. We may send photos if there is any dispute about its condition.

You can also check the status of an existing order any time on the Track your order page, or in My orders if you have an account.

6. How refunds are paid

• Approved refunds are returned to the original payment method — normally the card you used at checkout. We cannot refund to a different card, bank account or third party.
• We aim to process the refund within 14 business days of receiving (and, where required, inspecting) the returned item.
• Your bank or card issuer may take a further 5–10 business days to show the credit on your statement — that part is outside our control.
• Where the original payment method is no longer available, we may offer a store credit or a bank transfer instead, at our discretion and with your agreement.
• Refunds are always paid in the same currency as the original order (MYR). Any difference caused by exchange rates or bank fees is not refundable.

7. Return shipping costs

• Our error (wrong, damaged or faulty item): we cover the return postage, or arrange collection.
• Change of mind: you pay the return postage, and the original delivery charge is not refunded.
• Returns must be sent with a trackable courier. We cannot refund items that are lost in transit back to us without proof of delivery, so please keep your receipt.

8. Workshop services, bookings & ECU tuning

• Bookings and deposits: a booking can be rescheduled or cancelled with a full deposit refund up to 24 hours before the appointment. Cancellations inside 24 hours, or no-shows, may lose the deposit to cover the reserved bay and technician time.
• Completed work: labour, diagnostics, servicing and repairs that have been carried out are not refundable. If you are unhappy with the work, tell us straight away — we will inspect it and put it right where the fault is ours.
• ECU remapping / tuning: once a calibration has been written to your vehicle it is permanent and non-refundable, because the original file has been overwritten. We always take a backup of your original file and can restore it on request, but the tuning fee itself is not refundable after flashing.
• Special-order parts fitted to your vehicle cannot be returned once fitted, even if you later change your mind.
• Customer-supplied parts: we do not warrant parts you supply yourself, and no refund applies to labour where a customer-supplied part has failed.

9. Warranty (separate from refunds)

Engine and gearbox warranties, and any manufacturer warranty on parts, are handled as warranty claims rather than refunds. A warranty covers repair or replacement of a failed part within its period; it is not a route to a cash refund, and it does not cover wear-and-tear items, consumables, or damage caused by misuse, missed servicing, overheating, racing or an unrelated fault.

If you have an account, your warranty status is shown under My Warranty on your account page. Otherwise, contact us with your vehicle details and invoice and we will look it up.

10. Your statutory rights

Nothing in this policy is intended to exclude or limit any right you have under the Consumer Protection Act 1999 (Malaysia), the Sale of Goods Act 1957, or any other applicable law. Goods must be of acceptable quality, fit for their purpose and match their description — if they are not, you are entitled to a remedy regardless of the time limits above. Where this policy and Malaysian law conflict, the law wins.

This policy should be read together with our product descriptions, warranty terms and invoice. We may update this policy from time to time; the version published on this page at the time you place your order is the one that applies to that order.

11. Contact us

Please include your order number so we can help you faster. We reply during workshop hours — see the opening hours on our homepage.